Key non-financial capital efficiency ratios

In order to make the best use of the value levers (drivers) set as part of the TAURON Group’s Strategy for 2016-2025 (along with the Strategic Directions Update of 27 May 2019), as well as to ensure efficient (from the point of view of the individual capitals) implementation of the TAURON Group’s Sustainable Development Strategy, key non‑financial efficiency ratios (metrics, performance indicators) related to the Group’s operations were defined.

TAURON Group’s key non-financial efficiency ratios (metrics, performance indicators), including their values obtained in 2018 and 2019

Key non-financial efficiency ratio (performance indicator) Name of capital / Element related to capital Ratio (indicator) nature GRI reference Value of the ratio (metric, performance indicator) in the year
2019 2018
Number of customers in the distribution agreement area Financial capital / Distribution Segment’s RAB Stimulant EU3 221,335 234,175
Financial capital / Capital expenditures
Financial capital / Cash flow from operating activities
Number of cases of non-compliance and complaints related to products and services of the TAURON Group with respect to providing information* Financial capital / Cash flow from operating activities Destimulant 417-2 0 0
Financial capital / Net profit
Financial capital / Long term rating
Frequency of planned power outages – number of outages / consumer / year Financial capital / Cash flow from operating activities (minutes) Destimulant EU 28 0.28 0.33
SAIFI
Key non-financial efficiency ratio (performance indicator) Name of capital / Element related to capital Ratio (indicator) nature GRI reference Value of the ratio (metric, performance indicator) in the year
2019 2018
Number of individual and business customers of the TAURON Group’s Supply Line of Business Financial capital / Sales revenue Stimulant 102-6
102-40
5,511,946 5,459,918
Financial capital / EBITDA
Financial capital / EBITDAmargin
Financial capital / EBITDA margin
Financial capital / Net profit
Financial capital / Long term rating
Value of the Customer Satisfaction Index (CSI) for the TAURON Group’s customers Social capital / Implemented and applied PRO Customer Social Policy of the TAURON Group Stimulant 83 81
Key non-financial efficiency ratio (performance indicator) Name of capital / Element related to capital Ratio (indicator) nature GRIreference Value of the ratio (metric, performance indicator) in the year
2019 2018
Percentage share of the TAURON Group’s RES installed capacity in the Group’s total installed capacity Production capital / Installed capacity in hydro, wind, solar and biomass fired power plants and combined heat and power plants Stimulant 12% 10%
Percentage share of the TAURON Group’s electricity production based on RES in the Group’s total electricity production Production capital / Electricity production by hydro, wind, solar and biomass fired power plants and combined heat and power plants Stimulant EU1 11% 7%
Production capital / Heat production by hydro, wind, solar and biomass fired power plants and combined heat and power plants 6% 5%
Direct greenhouse gas emissions in the TAURON Group (tCO2e) Natural capital / Direct greenhouse gas emissions – CO2 (tons) Destimulant 305-1 12,215,945 14,629,722
Total weight of non-hazardous waste (including UPS and UPW) generated by the TAURON Group Natural capital / Total amount of non-hazardous waste (including UPS and UPW)* (tons) Destimulant 306-2 1,366,974 3,103,596
Number of meetings with trade union organizations functioning at the Group’s subsidiaries Intellectual capital Stimulant 329 249
Social capital / Human capital
Developing relationships based on dialogue / Organizational culture based on PRO values
Key non-financial efficiency ratio (performance indicator) Name of capital / Element related to capital Ratio (indicator) nature GRI reference Value of the ratio (metric, performance indicator) in the year
2019 2018
Number of employees at in the TAURON Group Human capital / Number of employees Nominant 102-8 26,086 25,829
Human capital / Number of trainings courses conducted by Internal Coaches (Trainers)
Intellectual capital / Knowledge and competences of the Group’s employees
Social capital / Personnel education and development
Accident rate in the TAURON Group Social capital / Organizational culture based on Partnership, Development, Boldness values Destimulant 403-9 7.8 7.7
Share of women among the TAURON Group’s workforce Human capital / Share of women among the workforce Nominant 405-1 21.40% 21.50%
Social capital / Diversity Policy and Respect for Human Rights Policy implemented and applied
Number of training session hours in the TAURON Group Human capital / Number of training session hours Stimulant 404-1 478 thousand 449 thousand
Key non-financial efficiency ratio (performance indicator) Name of capital / Element related to capital Ratio (indicator) nature GRIreference Value of the ratio (metric, performance indicator) in the year
2019 2018
Number of agreements in the area of corporate social responsibilitysigned by the TAURON Group Social capital / Implemented and applied PRO Customer Social Policy of the TAURON Group Stimulant 11 9
Social capital / Developing lasting relationships and active dialogue with the stakeholders
Social capital / Support for local initiatives through the TAURON Foundation
Number of the TAURON Group’s meetings with local communities held in order to provide information on the operations conducted and its impact on the residents Social capital / Implemented and applied PRO Customer Social Policy of the TAURON Group Stimulant Regular, in accordance with ongoing operations Regular, in accordance with ongoing operations
Social capital / Developing lasting relationships and active dialogue with the stakeholders
Social capital / Support for local initiatives through the TAURON Foundation
Number of sports and cultural events organized by the TAURON Group for its employees Social capital / Implemented and applied PRO Customer Social Policy of the TAURON Group Stimulant 18 16
Social capital / Developing lasting relationships and active dialogue with the stakeholders
Social capital / Support for local initiatives through the TAURON Foundation

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