As part of the works related to the implementation of the Business Model, the activities related to designing and implementing the key processes at the TAURON Group’s subsidiaries that conduct business operations, i.e. TAURON Dystrybucja Serwis, TAURON Dystrybucja Pomiary, TAURON Serwis, TAURON Ekoserwis, TAURON Sprzedaż GZE, TAURON Ubezpieczenia, Wsparcie Grupa TAURON, Bioeko Grupa TAURON, SCE Jaworzno III and Spółka Usług Górniczych sp. z o.o. (SUG), were completed in 2019.
Maps and diagrams, as well as interface points for the processes taking place at TAURON Polska Energia and at other TAURON Group subsidiaries, were agreed. The Company verified the processes throughout the TAURON Group in order to ensure high quality and consistency of the processes developed.
The robotic automation process and the path for initiating improvements by process participants were also implemented in 2019, which intensified the optimization process at the TAURON Group’s subsidiaries. The works related to the implementation of the process maturity assessment were commenced in the TAURON Group, with the TAURON Group’s Process Maturity Model tool having been designed and a pilot assessment of selected TAURON Group subsidiaries’ processes having been carried out. All of these activities were aimed at identifying areas for further improvement, in particular taking into account the issues related to business optimization and the response to physical and transition risks.
The implemented documentation and process tools, as well as the competences acquired by the TAURON Group with respect to process management and process optimization at the TAURON Group’s subsidiaries set up conditions for further seeking of improvements and increasing the efficiency of the operations.